Important Notice: These Terms of Service constitute a legally binding agreement. By accessing our website or subscribing to any DentiAI service, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree, do not use our services.
Terms of Service
Last Updated: March 20, 2026 | Effective Date: March 20, 2026
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and MyDigitalAgency1 — by Svibor 2 d.o.o. ("Company," "we," "us," or "our"), the operator of the DentiAI platform at https://denti-ai.chat.
By accessing our website, registering for a free trial, subscribing to any DentiAI service, or otherwise using our platform, you agree to be bound by these Terms in their entirety. If you are entering into these Terms on behalf of a dental practice, dental group, or other organization, you represent and warrant that you have the legal authority to bind that entity to these Terms.
If you do not agree to these Terms, you must immediately discontinue use of our website and services. Your continued use of our services after any modifications to these Terms constitutes your acceptance of the updated Terms.
"Services" refers to all DentiAI products and features, including AI chat widgets, appointment booking automation, SMS/email reminders, social media AI, and all related services. "Platform" refers to the DentiAI website and software infrastructure. "Subscription" refers to a paid plan granting access to the Services. "PHI" means Protected Health Information as defined under HIPAA.
Description of Services
DentiAI provides an AI-powered dental e-assistant platform designed exclusively for dental practices. Our services include, but are not limited to:
We reserve the right to modify, update, or discontinue any feature of our Services with reasonable prior notice to active subscribers. We will make commercially reasonable efforts to maintain service availability of 99% uptime, excluding scheduled maintenance windows.
Subscription Plans & Pricing
DentiAI offers the following subscription plans. All prices are in US Dollars (USD) and are subject to change with 30 days' prior notice to existing subscribers.
DentiAI Starter
DentiAI PRO
Pricing displayed on our website at the time of subscription applies. We reserve the right to adjust pricing with 30 days' written notice to existing subscribers. Price changes will not affect your current subscription period; they will apply upon renewal.
14-Day Free Trial
We offer a 14-day free trial of DentiAI services to new clients. The following terms apply to the free trial:
We are confident in the value DentiAI delivers. If you are not satisfied with the results during your free trial, simply let us know — there is no obligation, no hidden fees, and no pressure to continue. Our goal is to earn your business through demonstrated results.
Payment & Billing
Upon subscribing to a paid DentiAI plan, the following payment terms apply:
5.1 Payment Methods
We accept major credit cards (Visa, Mastercard, American Express), bank transfers, and other payment methods as indicated during checkout. All payments are processed securely through our payment processor. We do not store full credit card numbers on our servers.
5.2 Billing Cycles
5.3 Late Payments
If a payment fails or is not received by the due date, we reserve the right to suspend access to your DentiAI services until payment is received. We will make reasonable attempts to notify you of payment failures before suspending service. Accounts suspended for non-payment for more than 30 days may be terminated.
5.4 Taxes
All prices are exclusive of applicable taxes. You are responsible for paying all applicable taxes, levies, or duties imposed by taxing authorities. For clients in the European Union, VAT may apply based on your location and VAT registration status.
Cancellation & Refund Policy
6.1 Cancellation
You may cancel your DentiAI subscription at any time by contacting us at info@denti-ai.chat with the subject line "Cancellation Request." Cancellations must be submitted at least 7 days before your next billing date to avoid being charged for the next period.
Upon cancellation, your access to DentiAI services will continue until the end of your current paid billing period. After that date, the AI assistant will be deactivated and removed from your website.
6.2 Refund Policy
| Subscription Type | Refund Eligibility |
|---|---|
| Monthly subscription | No refunds for the current billing period. Cancel before next renewal to avoid future charges. |
| 3-month package | Partial refund for unused full months if cancelled within the first 14 days of the package period. |
| Annual package | Partial refund for unused full months if cancelled within the first 30 days of the annual period. No refunds after 30 days. |
| 14-day free trial | No charges apply. Simply stop using the service — no cancellation required. |
6.3 Exceptional Circumstances
We evaluate refund requests on a case-by-case basis for exceptional circumstances, such as documented service outages exceeding 72 consecutive hours, or technical failures that prevent the AI assistant from functioning as described. To request an exceptional refund, contact us at info@denti-ai.chat within 14 days of the issue occurring.
⚠️ Note: Setup fees, onboarding costs, and any custom development work are non-refundable once the work has commenced, regardless of cancellation date.
AI Service Limitations & Disclaimers
⚠️ Critical Notice: DentiAI is a communication and scheduling tool. Our AI does NOT provide medical or dental advice, diagnoses, or treatment recommendations of any kind.
The DentiAI platform is designed exclusively as a patient communication, scheduling, and administrative automation tool. You acknowledge and agree that our AI:
7.1 Emergency Situations
When a patient describes symptoms that may indicate a dental or medical emergency, the AI will follow your practice's designated emergency protocol (e.g., directing the patient to call 911, providing your emergency contact number, or advising them to visit the nearest emergency room). DentiAI bears no liability for clinical outcomes arising from emergency situations handled through the AI platform.
7.2 AI Accuracy
While we strive to provide accurate and helpful AI responses, we cannot guarantee that all AI-generated content will be error-free, complete, or perfectly suited to every patient interaction. AI language models may occasionally produce unexpected or imperfect responses. You are responsible for monitoring AI interactions and updating the AI's knowledge base as needed.
7.3 Service Availability
We target 99% uptime for our AI services. Scheduled maintenance, third-party service outages, or force majeure events may cause temporary service interruptions. We will provide advance notice of scheduled maintenance where possible and will work to restore service promptly in the event of unplanned outages.
Client Responsibilities
As a DentiAI client, you agree to the following responsibilities:
Intellectual Property
9.1 Our Intellectual Property
The DentiAI platform, including its software, AI models, algorithms, user interface, design, branding, logos, trademarks, and all related intellectual property, is owned by MyDigitalAgency1 — by Svibor 2 d.o.o. and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our services during your active subscription period.
You may not copy, modify, distribute, sell, sublicense, reverse engineer, or create derivative works based on our platform or any part thereof without our express written permission.
9.2 Your Content
You retain ownership of all content, data, and information you provide to us (including your practice information, scripts, and patient interaction data). By providing this content, you grant us a limited license to use it solely for the purpose of providing and improving our services to you.
9.3 Feedback
If you provide feedback, suggestions, or ideas regarding our services, you grant us a royalty-free, perpetual license to use such feedback to improve our platform. We will not identify you as the source of feedback without your permission.
Confidentiality
Both parties agree to maintain the confidentiality of the other party's proprietary and confidential information. "Confidential Information" includes business plans, pricing, technical specifications, patient data, and any other information designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure.
We will not disclose your practice's confidential information to third parties except as necessary to provide our services, as required by law, or with your prior written consent. You agree not to disclose our proprietary technology, pricing structures, or business methods to competitors or third parties.
Confidentiality obligations survive the termination of these Terms for a period of 3 years, except with respect to PHI, which is governed by HIPAA and the applicable Business Associate Agreement.
HIPAA Compliance & Data Protection
For dental practices in the United States that are Covered Entities under HIPAA, the following additional terms apply:
Before DentiAI processes any Protected Health Information (PHI) on your behalf, you must execute a Business Associate Agreement (BAA) with us. The BAA is provided as a separate document and governs the use, disclosure, and safeguarding of PHI. To request a BAA, contact us at info@denti-ai.chat.
For our complete data protection practices, please review our Privacy Policy.
Limitation of Liability
12.1 Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
12.2 Limitation of Damages
To the maximum extent permitted by applicable law, MyDigitalAgency1 — by Svibor 2 d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to your use of our services.
Our total cumulative liability to you for any claims arising under these Terms shall not exceed the total amount paid by you to us in the 3 months immediately preceding the event giving rise to the claim.
12.3 Clinical Outcomes
⚠️ DentiAI shall have no liability whatsoever for any clinical outcomes, patient harm, misdiagnosis, treatment errors, or adverse events that arise from clinical decisions made by your practice, its staff, or its patients. All clinical judgment remains the sole responsibility of licensed dental professionals.
12.4 Force Majeure
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, acts of government, internet outages, third-party service failures, pandemics, or other force majeure events.
Indemnification
You agree to indemnify, defend, and hold harmless MyDigitalAgency1 — by Svibor 2 d.o.o., its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
Termination
14.1 Termination by You
You may terminate your subscription at any time by contacting us at info@denti-ai.chat. See Section 6 for cancellation and refund details. Termination does not relieve you of any outstanding payment obligations.
14.2 Termination by Us
We reserve the right to suspend or terminate your access to DentiAI services immediately, with or without notice, if:
14.3 Effect of Termination
Upon termination, your access to DentiAI services will cease, the AI assistant will be deactivated, and we will delete or return your data as specified in our Privacy Policy and any applicable BAA. Sections of these Terms that by their nature should survive termination (including Sections 9, 10, 12, 13, and 15) shall survive.
Governing Law & Dispute Resolution
15.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Slovenia, without regard to its conflict of law provisions. For clients in the United States, applicable US federal laws (including HIPAA) shall also apply to the extent they govern the subject matter of these Terms.
15.2 Dispute Resolution
In the event of any dispute arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, the parties agree to submit the dispute to binding arbitration or mediation before pursuing litigation.
For EU/EEA consumers, you may also submit complaints to the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
15.3 Jurisdiction
Any legal proceedings not resolved through arbitration shall be brought exclusively in the competent courts of Slovenia. You consent to the personal jurisdiction of such courts.
Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of our services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must cancel your subscription before the effective date of the changes.
For minor changes (such as corrections of typographical errors or clarifications that do not materially affect your rights), we may update the Terms without prior notice.
Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
For subscription cancellations, refund requests, or billing inquiries, please email info@denti-ai.chat with the subject line "Subscription Request". We are committed to resolving all concerns promptly and fairly.