Everything You Need to Know
About DentiAI

Setup typically takes 48-72 hours. This includes configuring the AI agent with your practice information, installing the website chat widget, connecting Facebook and Instagram, setting up appointment booking, and testing all automated workflows. MyDigitalAgency1 handles everything.

We provide a simple chat widget code snippet that you (or your web developer) paste into your website. It works with any platform — WordPress, Wix, Squarespace, Weebly, or custom HTML. The widget appears as a chat bubble and connects directly to your DentiAI system.

Our system integrates with many dental practice management platforms via API and automation connections. For appointment booking, DentiAI's calendar system can work alongside or in place of your existing scheduling software. We'll assess compatibility during onboarding.

We connect your Facebook Page and Instagram Business account directly to DentiAI. All incoming messages on both platforms are handled by the same AI that manages your website chat. All conversations appear in a single unified inbox, giving your team one place to monitor all channels.

We'll need: your practice name, address, and office hours; list of services and pricing; accepted insurance plans; access to your Facebook and Instagram pages; and your preferred appointment booking method. MyDigitalAgency1 guides you through everything with a simple onboarding form.

Yes. The chat widget is fully customizable — you can set your practice colors, logo, greeting message, and widget position. We'll match it to your brand during setup at no extra cost.

Simply contact our support team and we'll update your AI configuration within 24 hours. PRO plan customers receive priority updates. All changes are made in the backend — no website code changes needed on your end.

Yes. DentiAI operates on HIPAA-compliant infrastructure. All patient communications are encrypted, data is stored securely on US-based servers, and access is strictly controlled. MyDigitalAgency1 configures your system with HIPAA compliance settings enabled from day one.

We use TLS encryption for data in transit and AES-256 encryption for data at rest. Our platform undergoes regular security audits. Patient contact information captured through the AI chat is stored securely and never shared with third parties.

Yes. MyDigitalAgency1 provides a Business Associate Agreement for healthcare customers as part of your onboarding package. This ensures both parties are legally compliant with HIPAA requirements for handling protected health information (PHI).

No. DentiAI handles communication and appointment booking only — it does not store clinical medical records or treatment information. Patient contact details and appointment requests are stored securely in the CRM and can be synced to your practice management system.

DentiAI is configured to handle general inquiries and booking only. For sensitive clinical information, it directs patients to call your office or complete a secure intake form. The AI will never request sensitive health details through the chat interface.

When a patient requests an appointment through chat, Facebook, or Instagram, DentiAI checks your calendar availability in real time and offers available slots. The patient confirms, and the appointment is booked automatically — with a confirmation sent via SMS and email immediately.

DentiAI sends automated reminders at configurable intervals — typically 48 hours, 24 hours, and 2 hours before the appointment — via SMS and email. This typically reduces no-shows by 30-40%, keeping your schedule full and revenue predictable.

Yes. Patients can cancel or reschedule through any channel (website chat, Facebook, Instagram, SMS). DentiAI automatically updates the calendar, sends a cancellation confirmation, and offers alternative available slots — all without staff involvement.

MyDigitalAgency1 trains the AI with your practice-specific information: services, pricing, insurance plans, office hours, FAQs, and more. The AI uses this knowledge base to answer patient questions accurately. We update the training whenever your practice information changes.

Yes. We configure DentiAI with your accepted insurance plans and general coverage information. For specific coverage verification, the AI directs patients to call your insurance coordinator. It can also explain your payment options and any financing plans you offer.

Voice AI is an AI-powered phone agent that handles incoming calls automatically. Instead of going to voicemail, callers are greeted by a natural-sounding AI voice that can answer questions, book appointments, and take messages. This feature is included in the DentiAI PRO plan.

DentiAI automatically sends review request messages (SMS or email) to patients after their appointment. The message includes a direct link to your Google Business Profile. This is triggered automatically when an appointment is completed — no manual action needed. Included in PRO plan.

Yes. We can configure DentiAI to mention seasonal promotions, new patient specials, or specific services during conversations. The system also supports SMS broadcast campaigns to your entire patient contact list for targeted promotions.

DentiAI supports all major channels: website chat widget, Facebook Messenger, Instagram Direct Messages, SMS text messages, and email. All conversations from all channels appear in a single unified inbox — your team never needs to check multiple platforms.

Yes. The dashboard gives your team full visibility of all AI-handled chats in real time. Any team member can take over a conversation with one click — the patient seamlessly transitions from AI to human. Staff can also add internal notes visible only to the team.

DentiAI is configured with smart escalation rules. If it encounters a question outside its knowledge base, it politely informs the patient and either: (1) notifies a staff member via internal notification, (2) takes a message and promises follow-up, or (3) directs the patient to call the office. It never fabricates answers.

Yes (PRO plan). The SMS marketing tool allows you to send targeted broadcast campaigns to your patient contact list — reminding inactive patients to schedule a checkup, announcing a new service, or sharing holiday hours. All campaigns comply with SMS marketing regulations (TCPA).

Yes. The chat widget is fully responsive and optimized for smartphones and tablets. Your staff can also manage all conversations through a mobile app (available for iOS and Android), allowing them to respond to patients from anywhere.

DentiAI Starter is $297/month + $699 one-time setup fee. DentiAI PRO is $497/month + $999 one-time setup fee. Discounts apply for quarterly billing (save $94–$194) and annual billing (save $867–$1,467). A 14-day free trial is available — no credit card required.

Yes! We offer a 14-day free trial with full access to all DentiAI features. No credit card required. You'll experience the complete system — AI chat, booking, multi-channel messaging — before making any commitment.

The one-time setup fee covers: configuring the AI agent with your practice data, installing the chat widget on your website, connecting Facebook and Instagram, setting up the appointment calendar, building automation workflows, and testing everything end-to-end. MyDigitalAgency1 handles all of this for you.

Yes. Monthly plans can be cancelled with 30 days notice. Quarterly and annual plans are prepaid but include our 100% satisfaction guarantee — if you're not satisfied in the first 30 days, we'll refund your subscription fee.

Both plans include AI chat widget, Facebook/Instagram automation, appointment booking, and SMS/email reminders. PRO adds: Voice AI (phone agent), monthly performance reports, Google review automation, advanced analytics dashboard, and priority support.

No hidden fees. Your monthly subscription and one-time setup fee are the only costs. Standard SMS messaging is included within normal usage limits. High-volume SMS broadcast campaigns may incur small per-message carrier costs — we'll always discuss this transparently before any campaign.

Yes. Our system supports multi-location management under a single account. If you have multiple dental practice locations, MyDigitalAgency1 offers custom multi-location pricing. Contact us for a personalized quote.

Dental practices using AI-powered assistants typically see: 40% more appointment bookings (capturing after-hours demand), 30-40% reduction in no-shows (automated reminders), 60% reduction in front desk call volume, and significant improvement in online reputation (automated review requests). Results vary by practice size and patient volume.

Most practices see measurable results within the first 30 days — particularly in after-hours bookings captured and reduced missed calls. Full ROI is typically achieved within 2-3 months as the AI learns your practice patterns and patient base.

DentiAI increases revenue through three mechanisms: (1) The AI captures new patients who contact you after hours and would otherwise go to a competitor. (2) Automated reminders reduce no-shows, keeping your schedule full. (3) Automated review requests build your Google rating, attracting more new patients organically.

Yes. DentiAI provides detailed analytics including: total conversations handled, appointments booked, leads captured, response times, and channel breakdown (website vs Facebook vs Instagram). PRO plan customers receive a monthly performance report compiled by MyDigitalAgency1.

Industry data shows practices using AI-powered assistants achieve 10-60x ROI on their monthly investment. A single new patient acquired through after-hours AI chat (average lifetime value $2,000-$5,000) more than covers the monthly subscription. Most practices book 5-20 additional appointments per month through DentiAI.

Yes — AI chat widgets have high adoption rates, especially among patients aged 18-45. Studies show 67% of consumers prefer messaging over calling for simple inquiries. The most common uses are: checking availability, asking about services, and booking appointments — all handled automatically by DentiAI.